Refund policy

Welcome to PocketEase. We are committed to providing high-quality products and ensuring every customer has a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Policy

We proudly offer a 30-day return and refund guarantee from the date your order is delivered.

If 30 days have passed since your delivery date, unfortunately we are unable to offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must:

Be unused and in its original condition.
Include all original packaging, tags, and accessories.
Show no signs of misuse, damage, or alteration caused by the customer.
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these requirements.

3. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Personalized or customized products
Clearance or final sale items
Products damaged through improper use

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the product and packaging

Once reviewed, we will offer a replacement, refund, or another suitable solution at no additional cost.

5. Refund Process

After your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account depending on your payment provider.

6. Return Shipping

We proudly provide free returns for eligible orders.

If your return is approved, our customer support team will provide detailed return instructions.

Please do not send products back without first contacting us.

7. Exchanges

We replace items only if they are defective, damaged, or received incorrectly.

If you require an exchange, please contact our support team for assistance.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it can no longer be cancelled but may still qualify under our return policy after delivery.